ThinkWare
- Your professional service management partner

As a certified Advanced Solution Partner of BMC Software, the ThinkWare Group delivers comprehensive, ITIL® compliant standard software products, covering the ITIL® service management disciples and offers innovative software solutions to enhance efficiency, reduce costs and increase the level of cost transparency.

To reach these customer goals, the ThinkWare Group successfully relies on the ITIL® compliant Service Desk "BMC Service Desk Express Suite" products by offering a fully browser-based technology including ITIL® Change-, Configuration-, Contract,- and Release Management and a comprehensive IT Asset and Lifecycle management. This Asset lifecycle management tracks the whole lifecycle of an asset, including the costs based from orders with electronic approval processes, the purchase of the assets with an integration to an existing ERP System, asset arrival, necessary storing and maintenance of storage locations, asset installations and configuration items assignment within the CMDB, Service and support services like Service Level Agreements till the end of the assets lifecycle.

The IT Asset- and Lifecycle management is supported by a high performance infrastructure management, which includes the automatic inventory of Client-Server topologies, methods of software distribution, an up-to-date license management, coverage of security needs and the direct access trough remote access technology.

"The implementation of customer projects through our focused, ITIL® certified Consultants is an investment with short-term ROI (Return on Invest). "Best practices" and know-how from many national and international, successful implemented customer projects speaks for itself."

 

Project- and "know-how" focus:
Project management
ITIL® Process consulting

Incident- and Problem management
Data integration

Cost management
Service Level management

Asset management
Lifecycle management