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ThinkWare – Your competent
service management partner
The ThinkWare group delivers product driven services to increase the efficiency and
lower the costs in the service and support environment.
To reach these goals, the ThinkWare group
cooperates with BMC Software and their IT Service Management Express products.
Due to this long-term partnership
and together with their customers, the ThinkWare group could manifest their position on the market.
"The implementation of customer projects through our focused, ITIL®certified Consultants is an investment
with short-term ROI (Return on Invest)." - "Best practices" and know-how from many national
and international, successful implemented customer projects speaks for itself."
Product portfolio:
The
following systems are included in the ThinkWare product portfolio:
Systems Management
BMC Configuration Management solutions (formerly Marimba ) offers a complete systems management
and is easy to implement in customer environments.
It delivers integrated and automated
change management, release management, and configuration
management into a closed-loop process encompassing all phases of the
change life cycle: request, planning,
implementation, and verification.
ITIL® Process Management
With the Alignability® Process Model, the ThinkWare group offers you a complete process description and
documentation tool, which covers all ITIL® process-
requirements of your company.
Service Management
The BMC Service Desk Express Suite automates service desk processes and lowers cost of support
operations.
This customizable service management solution combines best-in-class help desk software with core ITIL®
best practices.
This suite provides powerful workflow and reporting capabilities. It includes Integration Engine, which
has out-of-the-box connectors (ODBC, SNMP, XML, LDAP/ADSI) to integrate Service Desk with other
BMC products and third-party applications.
Please feel free to contact us for more
informations. We would like to discuss your specific needs based on you company environment.
ThinkWare
- We deliver your solution.
Contact us for more information.
We would like to discuss your specific needs, and demonstrate our solutions.
Please let us know when you are available for a personal consultation.
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