BMC BMC Service Desk Express Suite for midsized companies

The BMC service Desk express Suite is aligned to automate your support processes and to increase the efficiency of your service desk. Owing to flexible architecture this is the ideal solution for the service requirements of many different departments within an organization. Efficient workflow software and - solutions make an outstanding service quality possible and lower the operating cost. With the help of interactive graphic reports you can see the data at any time, which is important for founded business decisions. Adaptable interfaces make integration into existing systems possible. You can use the suite out-of-the-box, without making changes or adapt user surface, work routine and database to your individual business requirements. Beside BMC Service Desk Express, the suite covers the following modules: workflow engine, real time reports and Microsoft SMS integration..

Flexible
The BMC Service Desk Express Suite is flexible and can be simply adapted - completely without programming. For the comfortable adjustment to your individual business requirements, you are able to customize the form layout simply by drag-and-drop, change operational sequence organization by a mouse click and administrate the database with the integrated database administration tool.

Intuitive
Owing to the intuitive browser based windows, only a short training period is necessary to enable your coworkers within a short time to use the BMC Service Desk Express Suite.

Amortization
Obtain fast an attractive net yield, a higher productivity and a larger efficiency, while you shorten the response times at the same time and increase the customer satisfaction.

Service Desk
The service desk software can be implemented and configured problem-free for a multiplicity of service and support functions. From coworker inquiries up to the solution of customer problems, the BMC Service Desk Express Suite helps you to furnish an per-active work routine for your service center. This reaches from the self-help for your customers up to enterprise-far processes - from the IT-department, over to production and up to the personnel department.

Asset Management
With the module “Asset Inventory and Tracking”, a central tool to maintain your database is available for you, with which you can administer all your assets, suppliers and maintain your service contracts. The asset management is cut exactly on the needs of mid-sized companies and closely connected with the incident management, the purchase and order transactions.

Service Level Agreements
Improve your service, as all responsible coworkers are informed over increasing requests and problems of the customers. The Workflow software of the BMC service Desk express Suite forwards requests automatically to the responsible coworker and lends to those inquiries a high priority, which threaten to come into the behind. So you can service agreements keep and even exceed.

Work Order Management
Improve the efficiency, by automating frequently tasks with the work order software of the BMC Service Desk Express Suite. With this software you can pursue time and expenditure for material and supplies of the individual orders and administer tasks group and department-spreading. The work order software is completely merged into the Service Desk Express modules Asset Inventory and Tracking.

Self Service
Self service gives your customers the possibility of submitting service requests and checking the status of requests over the internet. BMC Service Desk Express Self Service is not only more economical and faster than emails or calls to your Help Desk, but gives your customers a better access to the information they need.

Purchase
Optimize the procedure of purchase, by automating requests and maintaining a central inventory database. With this flexible workflow software and the completely integrated inventory module, midsize companies can automate the purchase and save thus time and money.


Strong workflow engine
The BMC Service Desk Express Suite has server-based and client-side business rules, which put you into the position to automate even the most complex Workflow processes. With the help of the Service Desk Express business automation, you are able to immediately check inputs into fields and automate notifications as well as approvals. Beyond that, the MBA ensures the integrity of the back-end data. With that, a successful combination of personnel management and service call software is at your disposal.

ThinkWare - We deliver your solution.

Contact us for more information.

We would like to discuss your specific needs, and demonstrate our solutions. 

Please let us know when you are available for a personal consultation.