Change und Configuration Management

Automated change management will improve your efficiency. SMB’s are the fastest growing business sector. They face a constant stream of changes. The Software BMC Service Desk Express Change Management relies upon proven strategies and allows small and medium sized businesses to automatically reference incidents, problems, and changes, then subsequently determine causes, develop changes, assess risks and finally obtain approval for the proposed changes. Our workflow software and solutions are completely integrated, keep management informed, and allow for a smooth implementation of the changes.

Minimize Impact
Implementation of changes can have negative business impact. The BMC Service Desk Express Change Management relies on proven strategies and allows to define recovery plans to minimize the impact of unforeseen problems.

Lower Costs
Implementing changes without defined process can become expensive if not carefully planned. BMC Service Desk Express Change Management can help SMB’s to lower the cost for changes and IT project change management. 

Higher Productivity
Improved change processes can increase employee productivity. BMC Service Desk Express Change Management is designed to automate the complex change management process, thus reducing typical employee fear to change.

Change Console
The change console allows the central management and control of all aspects of the change management process. It allows you to check calculations, approve requests, append data, and submit work orders. The integrated work flow guarantees a constant information flow and keeps you employees updated at all times.

Problem management
Changes can be triggered by problems, but they can cause problems, too.Sue to the tight integration of change management and problem management you have a constant control over all changes within your enterprise.

Calculation, Approval and Results
Monitor cost calculations, risks, and business results in a central storage, easy accessible for all important groups of users. Use email to distribute approvals and notifications.

Change Schedules
Successful change management requires available resources and adequate schedules. Change Scheduler presents each approved change in a different color, making it possible to easily identify which changes have to be implemented and when.

Work Order Management
Change related work orders can be tracked effortless. The Word Order Management module is completely integrated into the Change management console and allows to submit and work orders and allocate order-related tasks.

Implementation and Recovery Plans
Any change implemenatation has to be carefully planned. But a good recovery plan can save money in case of an emergency. BMC Service Desk Express Change Management includes functions for implementation and recovery plans – making sure your change plan is always complete. 

 

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