ThinkWare - Training Program

 

The ThinkWare group provides comprehensive administrator training programs for the BMC Service Desk Express Suite and its optional product components.

After the successful completion of the training, students will be enabled to fully manage all aspects of the BMC Sercice Desk Express Suite, and perform a full implementation of the product suite.

Scheduled training programs are available in our facilities in Darmstadt (Germany) and Dielsdorf/Zurich (Switzerland). In addition, ThinkWare offers on-site and on-demand training sessions and work shops.
 

Course Programs:

Service Desk Express - Administrator Training
   - 3 days 
   for "Magic" system administrators, process managers

Crystal Reports for Service Desk Express
   - 2 days

   für "Magic" system administrators

Service Desk Express Integration Engine
   - 2 days
   Hands-on practice with and creation of interfaces for the    integration engine.

   Interfaces are utilizing a variety of standard technologies (XML;

   SNMP; ODBC; Text/CSV; ADSI etc.)

   for "Magic" system administrators

SDE Advanced Administrator Training
   - 2 days

   Business automation and CSBR incl. undocumented
   features

   Prerequisites:
   Successful completion of the Magic system administrator    training.

Training enviroment:
 

Class fees include all training materials and a daily lunch.

Classrooms are equipped with one desktop computer per student.

Course capacity: between 8 and 12 students.

To obtain our monthly curriculum or for further information and class reservations please contact:
 

Campus@ThinkWare-AG.com