BMC Service Desk Express for midsized companies

The BMC service Desk express is aligned to automate your support processes and to increase the efficiency of your service Desks. Owing to flexible architecture this is the ideal solution for the service requirements of many different departments within an organization. Efficient Workflow software and - solutions make an outstanding service quality possible and lower the operating cost. With the help of interactive graphic reports you can at any time see the data, which you need for founded business decisions. Adaptable interfaces make the integration possible into existing systems. You can use BMC Service Desk Express out-of-the-box, without making any changes or adapt user surface, work routine and database to your individual business requirements.


BMC Configuration Management

BMC Configuration Manager reduces the complexity and costs of managing desktops, laptops, and handheld devices through policy-based automation of application management, operating system migration, patch management, inventory, and software usage tracking. By automating these processes, IT departments can proactively and continuously manage the client devices across their enterprise. This dramatically reduces costs, improves quality of service, and reduces the business risks associated with system vulnerabilities. With BMC Configuration Manager Express, support staff can now have immediate access to summary and detailed information (example hardware and software details, software distribution package success or failure), thereby expediting call resolution. Since the information is complete and accurate, it will enhance the effectiveness of call closure, ultimately leading to a satisfied end user.

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