The ThinkWare Group currently operates from two main locations:

ThinkWare GmbH & Co. KG in Darmstadt, Germany (established: 1985)
ThinkWare AG in Dielsdorf, Switzerland (established: 1998)

Since 1994 ThinkWare has focused its products and services on Systems Management, Service-, Support-, and Helpdesk Technology. Both companies have 10 years of experience with as aspects of the fully web-browser based “BMC Service Desk Express” product (initially through a reseller partnership with Network Associates Inc., currently through a partnership with BMC Software Inc.).

In addition, both companies are certified support partners for BMC Software, and provide full Level 1 support for their customers. Of course, ThinkWare supports its clients with ITIL certified consultants only.

To expand our reach and provide expert help whenever required, ThinkWare also maintains a partner network of consultants, software manufacturers, and other BMC-certified support organizations.

This virtual project organization was established in 1994 – the network partners are utilized for customer specific development and support tasks.
ThinkWare’s success is based upon this project-based organization. We are not just selling software, through our product work – typically provided as the general contractor - we ensure the client’s goals are met, and the product delivers the expected ROI within the planned budgets and time lines.