Alignability Process Model

The ThinkWare Group covers the division’s process visualization and process documentation with the Alignability process model.

The Alignability® Process Model provides field-proven IT-Service management processes for BMC Service Desk Express. Based on a combination of ITIL® best-practices and the principle of continous improvement, these processes accelerate the implementation of BMC Service Desk Express Suite, while also reducing the associated risks.

BMC Alignability® for Service Desk Express provides practical,detailed, and specific instructions on how service providers deliver and support their services. By ensuring that these processes are supported by BMC Service Desk Express Suite, it bridges the gapbetween ITIL® theory and a supporting service management application.

BMC Alignability® for Service Desk Express is split into two modules: the "Service Support" module and the "Service Delivery" module.

The Service Support module provides the basis for a solid service management implementation.
 

• Configuration Management
• Alarm Management
• Incident Management
• Problem Management
• Change Management
• Release Management

• Service Level Management
• Availability Management
• Capacity Management
• Continuity Management
• Financial Management

The four-layer structure of BMC Alignability® for Service Desk Express provides the fastest possible access to detailed instructions that help your staff perform their roles within the different processes.

The detailed instructions are always a maximum of just three clicks away from the model itself.

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